Why has The Extra Ball stopped updating in my podcast app?

It’s normally one of these things:

1. Your subscription isn’t active. This is normally due to a failed payment for the subscription. It happens! The website will automatically suspend your access if your sub isn’t active. It can be easily rectified by making the missed payment. You can check your account status here.

2. If your account all looks ok then it’s likely the website has signed you out. This can happen occasionally due to server or software updates. This can be sorted out by deleting the podcast from your chosen podcast app and then adding it again, as per the instructions on this page.

If those steps don’t fix it then get in touch and we’ll look into it.

Where can I buy the magazine at Elland Road?

The best place on matchdays is at the stadium end of the Lowfields Road tunnel, on the right hand side as you look towards the ground. We also usually have sellers at the Kop gates, outside the East Stand main entrance, and next to the lamppost outside the entrance to the club shop. If you have the exact change — £2.50 — we’ll be your best friends forever. Don’t forget you can subscribe here.

How do I add TSB+ or The Extra Ball to my podcast app?

Our podcasts work by giving you a private web address – called an API Key – that is unique to you. Simply copy and paste your API Key into any podcast player that allows you to manually add a podcast. (Please note this isn’t supported by Spotify at this time.)

The process will differ slightly from app to app, but is fundamentally the same for all. (For example, in Apple Podcasts you can manually add a podcast by going to Library > Shows > Edit > Add a Show by URL.)

When you’re ready to add the podcast:

1. On the TSB website, from the top menu go to Info > My Account > API Keys
2. Select and then copy the API Key you see. It’ll look something like this; a web address with a long string of random numbers and letters at the end:

https://www.thesquareball.net/feed/tsb-podcast-extra-ball/?key=0xx00x000000x00000x0000x0xx0x0000xx00xxx

4. Open your podcast player, select to manually add a show as described above, and paste your API Key into the address box

If you have any problems, drop us a line here.

How do I listen to The Extra Ball podcast in Apple Podcasts on iOS?

It’s straightforward process:

1. Open the Apple Podcasts app
2. Press the Library button at the bottom
3. Press Edit in the top right hand corner
4. Select Add a Show by URL…
5. Enter this in the Podcast URL box (copy and paste it from here): https://www.thesquareball.net/feed/tsb-podcast-extra-ball/
6. Enter the username and password you use on The Square Ball website. Your username is normally your email address.

Then, provided your subscription remains active, it’ll work like any other podcast in the Apple Podcasts app. As always, if you get stuck you can always drop us a message.

How do I contact you?

If these FAQs don’t answer your question, feel free to drop us a line. We have a dedicated support system to handle all queries. When you get in touch via any of the following methods, our support system will automatically open a ticket for you, so we can track and manage your query:

If your query is about a merchandise order, please contact the good folks at Awesome Distro. They manage and operate our merch shop. Here are their contact details, as well as delivery and returns information.

If you want to leave a WhatsApp voice memo for one of our podcasts simply follow this magic link that opens the app.

Please note that our WhatsApp number is not connected to an active phone, so you can’t call us. We only pick up the WhatsApp messages every few days. We ask that all support queries go through our dedicated support system above.